you either have
parts not being displayed but screen filled (scaled right but beyond screen borders)
parts around the image being black (scaled right by ratio but not covering everything)
screen completely filled (scaled wrong depending on ratio picture vs screen, overstretching)
the problem is the large amount of different devices. some devices only have half the height of newer models which makes it hard to apply the right scaling.
so you better keep this in mind when you design a background picture (keep the important stuff in the center as the rest might drop off depending on the method)