Vente sur PlayStore

FerGeoRi

Member
Licensed User
Good morning all.
I do not know if I'm in the right place to ask my question.
Here is my problem:
This concerns the sale of an application on the PlayStore.
The 02/11/2019 I total 16 purchases with Refund made.
The 03/11/2019 I total 13 purchases with Refund carried out.
The 04/11/2019 I totalize 07 purchases with Refund carried out.
The 05/11/2019 I total 11 purchases with Refund made.
What is the solution to have more information about this problem?
Is it due to the application that would have become defective?
If the buyer pays then asks for the refund, the application is in his possession?
A big thank you for your answers which will allow me to know a little more about the functioning sale on playstore.
Cordially.
FerGeoRi
 

FerGeoRi

Member
Licensed User
Hello
A big thank you EREL for your answer.
Can we have more information about the buyer?
To find out if it's the same buyer who is having trouble paying, or they are different buyers.
Still today the 06/11 there are 4 purchases with refund request.
Since 02/11 plus one sale.
cordially
FerGeoRi
 

FerGeoRi

Member
Licensed User
good evening
I am attaching you a copy of the sales page.
I see that finally the sale starts again.
Cordially.
FerGeoRi
 

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