Vente sur PlayStore

Discussion in 'The Business Forum' started by FerGeoRi, Nov 6, 2019.

  1. FerGeoRi

    FerGeoRi Member Licensed User

    Good morning all.
    I do not know if I'm in the right place to ask my question.
    Here is my problem:
    This concerns the sale of an application on the PlayStore.
    The 02/11/2019 I total 16 purchases with Refund made.
    The 03/11/2019 I total 13 purchases with Refund carried out.
    The 04/11/2019 I totalize 07 purchases with Refund carried out.
    The 05/11/2019 I total 11 purchases with Refund made.
    What is the solution to have more information about this problem?
    Is it due to the application that would have become defective?
    If the buyer pays then asks for the refund, the application is in his possession?
    A big thank you for your answers which will allow me to know a little more about the functioning sale on playstore.
    Cordially.
    FerGeoRi
     
  2. Erel

    Erel Administrator Staff Member Licensed User

    The app will be uninstalled.
     
  3. FerGeoRi

    FerGeoRi Member Licensed User

    Hello
    A big thank you EREL for your answer.
    Can we have more information about the buyer?
    To find out if it's the same buyer who is having trouble paying, or they are different buyers.
    Still today the 06/11 there are 4 purchases with refund request.
    Since 02/11 plus one sale.
    cordially
    FerGeoRi
     
  4. Erel

    Erel Administrator Staff Member Licensed User

    I don't think so.

    Note that the customer can only cancel the first order. Further purchases of the same app cannot be cancelled.
     
  5. FerGeoRi

    FerGeoRi Member Licensed User

    good evening
    I am attaching you a copy of the sales page.
    I see that finally the sale starts again.
    Cordially.
    FerGeoRi
     

    Attached Files:

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