iOS Question What could be the cause of my app working well on iPhone 7 and not on iPhone 10/12?

[Mashiane]

Hi there

I have received a screen dump from a client. Apps works well on iPhone 7 I'm developing on. I also tried these app testing platforms, however it works on the devices, but just not on the client device.

Some examples..

1. Some buttons are hidden on the iPhone 12 device whilst they show well on iPhone 7 and on the cloud testing devices.
2. The wooble menu shows 2 items on the iPhone 12 device whilst they show well on iPhone 7 and on the cloud testing devices.

They have de-installed the app, installed it, it does the same thing.

Or perhaps the client iPhone is having "a ghost in the machine"?

Thanks in advance.

 

[aeric]

Can you ask the user send you the screen or you want to try on a simulator?

 

[Mashiane]

I have received a screen dump from a client.

From the screen dump sent, I had to witness this unfortunate event.

 

[Semen Matusovskiy]

Do you remember about safe area ?

 

[Mashiane]

safe area ?

Huh?

 

[aeric]

From the screen dump sent

What do you mean by "screen dump"? I thought it was a bunch of log text.
edit: ok, you mean screen-shots.

 

[aeric]

safe area

iPhone X Safe Area

As you can see in the above image, the screen area near the top and bottom are considered unsafe. Meaning that you shouldn't put anything important on these areas as they are less accessible or partially hidden. You can use the new Page.SafeAreaInsets property to find the four required offsets...

www.b4x.com

 

[ilan]

iPhone 10+ has no home button but the bottom part is not always visible because it is used for the virtual home button. i guess that is why some buttons are invisible. i recommend using a mac and running your app on the simulator with different devices.

 

[Mashiane]

Attached are the screen shorts.

Client Screen..

My Iphone

This is the same app running, same screen (even with diff titles)

Thanks in advance.

 

[elpic76]

Hi Mashiane,
I'm in the same situation: on iPhone 6S Plus the bottom part is shown while on iPhone 12 the bottom part isn't shown.
Do you were able to solve this issue?
Best Regards

 

[Johan Hormaza]

Remember to use this code at the moment the Layout has been loaded:

Wait For JHRPage_Resize (Width As Int, Height As Int)

You must disable these boxes and place
Main.NavControl.NavigationBarVisible = False

And delete the AutoScaleAll

 

[Mashiane]

Do you were able to solve this issue?

Sadly no..

 

[Mashiane]

Remember to use this code at the moment the Layout has been loaded:

Wait For JHRPage_Resize (Width As Int, Height As Int)

You must disable these boxes and place
Main.NavControl.NavigationBarVisible = False

And delete the AutoScaleAll

View attachment 131098

Thanks will try this out.