When you are given a 1 star review for no reason

[wonder]

I just got this kind of 1 star review: "Answer this, ninja shit! I wish I could give you zero stars!".
Original text: "Answers tis ninja shit tis and shit are not the 0 bc not of possible"

Although I answered "Learn to speak English first! ", I wish I could have written something much worse in the lines of wishing him some nice testicular cancer...


How do you deal with this kind of situations?

 

[thedesolatesoul]

Just be professional.
You will get a lot of such comments, you have to ignore them, but pay attention to the valid ones.
Ridicule them privately with your friends to make sure you dont lose your confidence.

 

[wonder]

Just be professional.
You will get a lot of such comments, you have to ignore them, but pay attention to the valid ones.
Ridicule them privately with your friends to make sure you dont lose your confidence.

Indeed, I can accept all one-star comments as long as they're reporting a bug, a flaw or even disliking my design and/or features.
It's the ones such as "Piece of shit, hated it!" that piss me off...

 

[ilan]

Indeed, I can accept all one-star comments as long as they're reporting a bug, a flaw or even disliking my design and/or features.
It's the ones such as "Piece of shit, hated it!" that piss me off...

what would you say if someone write "Good app" and give you 1 star??
in the beginning i also was pissed off on such kind of reviews but know i dont really care...

there are people that give you 1 star and also ask how to do something in your app

what i do is, i give them the solution and i write: Bad rating is not a good way to get support...
i saw someone here wrote it in one of his apps and i liked it...

i dont think that you will find an app with no 1 star.. (app that has few hundert reviews of course)

 

[wonder]

what would you say if someone write "Good app" and give you 1 star??
in the beginning i also was pissed off on such kind of reviews but know i dont really care...

Such as this one... it actually made me laugh!

 

[ilan]

i have also some astronauts that review my apps like yours...

 

[lemonisdead]

Just got one star with the comment "Useless. No support !"
I wasted lot of time with the quidam trying to explain him that the app won't do what he understood it did (and refunded him twice).
Some people have strange thoughts...

 

[KMatle]

It's like driving car. Although the rules should be "clear" a lot of guys drive like they want and don't see that they are wrong.

 

[eps]

I used to get frustrated at these sort of reviews, but now I just try to concentrate on resolving any issues raised and also communicate with them a little in the hope of getting them to re-review and re-rate. But mostly I focus on the average rating, as long as that is above 4 then I think I've done a decent job. Some will always complain - maybe they have ulterior motives or they don't get how much work is involved and some will just not get it or possibly their smartphone or tablet is either a bit flaky or the version of Android they have is a little shaky..

 

[NJDude]

 

[NJDude]

...Ridicule them privately with your friends to make sure you dont lose your confidence.

That's what the chat room is for.

 

[Beja]

If you can be like weather.. it doesn't care who tells them it is good or bad.

 

[WAZUMBi]

I find it amusing reading the reviews.

You should read some of the reviews for my Nonograms and MF Fingerboarding apps.

Hilarious.

 

[sorex]

you can't satisfy everyone so you better don't leave your sleep for it

 

[eps]

Although it's interesting comparing Google Play reviews (and expectations) vs. Amazon App Store reviews... You would expect them to be the same, but they're not!

 

[Cableguy]

What about 3* reviews saying. ..
"Downloading, if any good will change to 4*"

 

[susu]

"The more your app popular the more you get bad rating". Just look at Facebook Messenger app and you will understand it. From my experience: almost bad rating come from my competitors.