Hi,
I have mid size project which was done by inexperienced B4A programmer and we have lot of challenges in terms of working different screen sizes. It is Customer Support Application which has following functionality:
1. User Registration /View Profile/Edit Profile (Capture Photo of person)
2. If user is already registered (we have omni channel support so user can registered through Web Portal or by calling call center) then App checks based on email, phone and password, if it matches then all user data like Support Tickets, Assets, Reviews etc gets downloaded on phone and data is stored in SQLite.
3. We need to Sync remote MySQL data and Local SQLite data from time to time.
4. User can create new support ticket (by selecting Category, Brand, Short Description & Long description), in addition to these fields there will be couple of dynamic fields based on Category. e.g. If Category is TV then user need to submit Model Nr & Serial Number, however in case of Car, it is Engine Number, Chassis Number, within Warranty or not etc. Which fields to collect is set in Database.
5. Once support ticket is created (in Local DB as well as Server), our Support center will act on it and Agents will co-ordinate with Supplier Support center to get it resolved. During this process, there is communication in terms of Notification, Emails and comments get added to support ticket, status gets changed etc. User or Agent can add attachments to support tickets, which can be viewed on device.
6. Since we capture lot of information during support ticket creation, we can create asset (personal asset) from it, e.g. If user has problem with say TV, user has already given information like Model Nr, Serial Number, Manufacturer, within Warranty or not, date of invoice, amount etc. So we create personal asset for user and it is synced on Server as well as locally. Purpose of this method is, next time user has problem with same device then he/she need not enter information again.
7. User can add/edit/delete assets
8. User can create reviews of products or his/her assets.
9. User can also scan bar code and retrieve information about product from Amazon product look up service.
We need urgent help on this project. If you are interested then please send me private message on [email protected], I will share current APK file to evaluate current status and functionality we have done so far.
Thanks & regards...
I have mid size project which was done by inexperienced B4A programmer and we have lot of challenges in terms of working different screen sizes. It is Customer Support Application which has following functionality:
1. User Registration /View Profile/Edit Profile (Capture Photo of person)
2. If user is already registered (we have omni channel support so user can registered through Web Portal or by calling call center) then App checks based on email, phone and password, if it matches then all user data like Support Tickets, Assets, Reviews etc gets downloaded on phone and data is stored in SQLite.
3. We need to Sync remote MySQL data and Local SQLite data from time to time.
4. User can create new support ticket (by selecting Category, Brand, Short Description & Long description), in addition to these fields there will be couple of dynamic fields based on Category. e.g. If Category is TV then user need to submit Model Nr & Serial Number, however in case of Car, it is Engine Number, Chassis Number, within Warranty or not etc. Which fields to collect is set in Database.
5. Once support ticket is created (in Local DB as well as Server), our Support center will act on it and Agents will co-ordinate with Supplier Support center to get it resolved. During this process, there is communication in terms of Notification, Emails and comments get added to support ticket, status gets changed etc. User or Agent can add attachments to support tickets, which can be viewed on device.
6. Since we capture lot of information during support ticket creation, we can create asset (personal asset) from it, e.g. If user has problem with say TV, user has already given information like Model Nr, Serial Number, Manufacturer, within Warranty or not, date of invoice, amount etc. So we create personal asset for user and it is synced on Server as well as locally. Purpose of this method is, next time user has problem with same device then he/she need not enter information again.
7. User can add/edit/delete assets
8. User can create reviews of products or his/her assets.
9. User can also scan bar code and retrieve information about product from Amazon product look up service.
We need urgent help on this project. If you are interested then please send me private message on [email protected], I will share current APK file to evaluate current status and functionality we have done so far.
Thanks & regards...