It's the way to go. Many programs I use have items in the Help menu which are links to online help, a relevant Forum (eg here) or even a support e-mail address - for your sake, the latter should lead to a web-page of FAQs and advice to only contact support if really necessary
It would be really handy to have a direct link to this forum.
I can think of some unfriendly Microsoft programs that take you online without warning when you click Help, without any other option.
Caravelle