Galaxy S5 Woes

Discussion in 'Chit Chat' started by Stulish, Mar 5, 2015.

  1. Stulish

    Stulish Active Member Licensed User

    Hi Guys,

    A Customer of mine has emailed me with the following problem, i know it is nothing to do with my app, but i said i would ask some Android forum friends and see if they know what to do, he has a SAMSUNG Galaxy S5. Below is a quote from his email:

    Any help/advice would be good thanks

    Stu
     
  2. Troberg

    Troberg Well-Known Member Licensed User

    Have they tried the PIN and PUK codes?
     
  3. Cableguy

    Cableguy Expert Licensed User

    That will only unlock the SIM card... he has is phone locked up by avast... when installing avast didn't he set up a password too? I'm thinking that it wants the failsafe password set by avast...
    if is warranty bit is still 0, then I would take it to the shop for servicing... this is why I rather be careful with what I browse on my phone rather than installing anty-spy-virus- theft software...
     
  4. Troberg

    Troberg Well-Known Member Licensed User

    I just thought it logical that Avast would use the same codes.

    Is it possible to simply flash it with a fresh firmware?
     
    KMatle likes this.
  5. KMatle

    KMatle Expert Licensed User

  6. Cableguy

    Cableguy Expert Licensed User

    A firmware update if not made by the network operator will void the warranty
     
  7. KMatle

    KMatle Expert Licensed User

    KISS/Samsung knows the operator. They only offer the correct version.
     
  8. Stulish

    Stulish Active Member Licensed User

    Thanks guys,

    I have sent the information off to him, hopefully it gets it sorted out :)
     
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