Hello!
I have written a taxi dispatching app, consisting of 4 separate software kinds:
1. The server (B4J)
2. The call centre (B4J)
3. The Driver App (B4A)
4. The Passenger App (B4A and soon B4i)
The issue I have been called to solve is the following:
My customers are not Taxi Companies with drivers as employees. They are associations of taxi license owners.
The drivers may serve customers that called the call centre or random passengers from the road.
When a driver serves a customer, he has to press the Busy Button of the Driver Application in order to inform the call centre that he cannot serve another route.
The problem is that specific hours of the day, most of the drivers have the Busy Button pressed even they are not serving any customer in order to avoid the road traffic of these hours, so it's very difficult and some times impossible for the call centre to serve its customers!
Does anyone have created a similar system and have this problem solved?
If not, does anyone have any idea how to trap the cheating drivers?
Thank you in advance!
I have written a taxi dispatching app, consisting of 4 separate software kinds:
1. The server (B4J)
2. The call centre (B4J)
3. The Driver App (B4A)
4. The Passenger App (B4A and soon B4i)
The issue I have been called to solve is the following:
My customers are not Taxi Companies with drivers as employees. They are associations of taxi license owners.
The drivers may serve customers that called the call centre or random passengers from the road.
When a driver serves a customer, he has to press the Busy Button of the Driver Application in order to inform the call centre that he cannot serve another route.
The problem is that specific hours of the day, most of the drivers have the Busy Button pressed even they are not serving any customer in order to avoid the road traffic of these hours, so it's very difficult and some times impossible for the call centre to serve its customers!
Does anyone have created a similar system and have this problem solved?
If not, does anyone have any idea how to trap the cheating drivers?
Thank you in advance!