It says 'lack reasonable sensitivity' this means their rule misses its own point and simply does a one-size-fits-all approach BANG. There can't be anything insensitive about giving the reason for closing the office
I couldn't agree more. And then we are back to your
the more alarming part is that your appeal fell out of the hands of the warm-blood component so quickly
because I got a quite quick and friendly reply explaining why the app was withdrawn. When I then argued that we just stated the office was closed, the next replay was "sorry, cannot comment further".
So even if they miss their own point, there is no way to object.