The app interacts with custom cloud services, so it is not practical, or anyone with access to the forum could interact with the production cloud service. I have test services, but they are not available except within our private LAN.
CURRENT UPDATE:
I can think of one scenario where the user may have reset the product list, and denied the confirmation to load a new list. I am working to confirm that, because if that is the case, it has nothing to do with SearchView. If that is not the case I will try to gather more information in my question. I realize there is not much to go on with my post. But at this point I know little myself until I can confirm a few facts.
Thanks Ronell for taking a few moments to consider this. My original hope was there may be some kind of known problem with SearchView I was not aware of, and someone might come forward with: Have you tried this?