Between 2014 and 2016 I was selling App A on the Play Store. Following a large amount of customer feedback I withdrew App A completely from sale and a little later published a vastly expanded and more capable App B. This App B is still selling very well. Both are paid apps.
Under the terms of the store App A remains downloadable and supported for the very few remaining existing purchasers who have not upgraded to App B. App A has not been updated since 2016. I now have a user trying (and failing) to run App A on a brand-new handset running Android 12. He appears to think he is entitled to free upgrades for life.
The store conditions do not appear to very specific on this. Am I obliged to provide eternal updates due to an ever-changing OS for an application that was discontinued more than 5 years ago?
Under the terms of the store App A remains downloadable and supported for the very few remaining existing purchasers who have not upgraded to App B. App A has not been updated since 2016. I now have a user trying (and failing) to run App A on a brand-new handset running Android 12. He appears to think he is entitled to free upgrades for life.
The store conditions do not appear to very specific on this. Am I obliged to provide eternal updates due to an ever-changing OS for an application that was discontinued more than 5 years ago?