iOS Question Your account information was entered incorrectly. (-20101) [SOLVED]

[Turkan Ergin]

Hi @Erel

I have set an application-specific password, but I cannot upload my application to AppleStore. Can you help with this?

Here is the log

IPA dosyası gönderiliyor.
Uygulama gönderiliyor. (Bu işlem birkaç dakika sürebilir)
Error: 2023-10-13 14:28:44.339 Starting altool...
2023-10-13 14:28:44.343 Initializing bundle from: /Applications/Xcode.app/Contents/SharedFrameworks/ContentDeliveryServices.framework/Versions/A/Frameworks/AppStoreService.framework
2023-10-13 14:28:44.346 Will look for transporter at executable bundle relative path: /Applications/Xcode.app/Contents/SharedFrameworks/ContentDeliveryServices.framework/itms/bin/iTMSTransporter
2023-10-13 14:28:44.346 Looking for Transporter at path: /Applications/Xcode.app/Contents/SharedFrameworks/ContentDeliveryServices.framework/itms/bin/iTMSTransporter
2023-10-13 14:28:44.346 Looking for Transporter at path: /Applications/Xcode.app/Contents/Developer/usr/bin/../SharedFrameworks/ContentDeliveryServices.framework/itms/bin/iTMSTransporter
2023-10-13 14:28:44.346 Looking for Transporter at path: /Applications/Xcode.app/Contents/Developer/usr/bin/../itms/bin/iTMSTransporter
2023-10-13 14:28:44.346 Looking for Transporter at path: /Applications/Application Loader.app/Contents/itms/bin/iTMSTransporter
2023-10-13 14:28:44.346 Looking for Transporter at path: /usr/local/itms/bin/iTMSTransporter
2023-10-13 14:28:44.346 Using default transporter location: /usr/local/itms/bin/iTMSTransporter
2023-10-13 14:28:44.348 Will look for transporter at executable bundle relative path: /Applications/Xcode.app/Contents/SharedFrameworks/ContentDeliveryServices.framework/itms/bin/iTMSTransporter
2023-10-13 14:28:44.348 Looking for Transporter at path: /Applications/Xcode.app/Contents/SharedFrameworks/ContentDeliveryServices.framework/itms/bin/iTMSTransporter
2023-10-13 14:28:44.348 Looking for Transporter at path: /Applications/Xcode.app/Contents/Developer/usr/bin/../SharedFrameworks/ContentDeliveryServices.framework/itms/bin/iTMSTransporter
2023-10-13 14:28:44.348 Looking for Transporter at path: /Applications/Xcode.app/Contents/Developer/usr/bin/../itms/bin/iTMSTransporter
2023-10-13 14:28:44.348 Looking for Transporter at path: /Applications/Application Loader.app/Contents/itms/bin/iTMSTransporter
2023-10-13 14:28:44.349 Looking for Transporter at path: /usr/local/itms/bin/iTMSTransporter
2023-10-13 14:28:44.349 Using default transporter location: /usr/local/itms/bin/iTMSTransporter
2023-10-13 14:28:44.349 iTMSTransporter is not available. Using REST APIs.
2023-10-13 14:28:55.834 jsonURL = https://contentdelivery.itunes.apple.com/WebObjects/MZLabelService.woa/json/MZITunesSoftwareService
2023-10-13 14:28:55.835 jsonRequest as dictionary = {
id = "20231013142855-327";
jsonrpc = "2.0";
method = generateAppleConnectToken;
params = {
Application = altool;
ApplicationBundleId = "com.apple.itunes.altool";
FrameworkVersions = {
"com.apple.itunes.connect.ITunesConnectFoundation" = "6.043 (14043)";
"com.apple.itunes.connect.ITunesConnectFoundationExtras" = "6.043 (14043)";
"com.apple.itunes.connect.ITunesPackage" = "6.043 (14043)";
};
OSIdentifier = "Mac OS X 13.1.0 (x86_64)";
Password = "**hidden value**";
Username = "Akustik Karaoke";
Version = "6.043 (14043)";
};
}
2023-10-13 14:28:55.835 Setting request length to: 511
2023-10-13 14:28:56.420 jsonResponse as string = {"result":{"Errors":["Your account information was entered incorrectly. (-20101)"],"EnableJWTForAllCalls":false,"RestartClient":false,"ErrorCode":-20101,"ErrorMessage":"Your account information was entered incorrectly. (-20101)","ShouldUseRESTAPIs":false,"Success":false},"id":"20231013142855-327","jsonrpc":"2.0","error":{"message":"Your account information was entered incorrectly. (-20101)","code":-20101}}
2023-10-13 14:28:56.421 Web service call (generateAppleConnectToken) result: {
EnableJWTForAllCalls = 0;
ErrorCode = "-20101";
ErrorMessage = "Your account information was entered incorrectly. (-20101)";
Errors = (
"Your account information was entered incorrectly. (-20101)"
);
RestartClient = 0;
ShouldUseRESTAPIs = 0;
Success = 0;
}
2023-10-13 14:28:56.423 {
EnableJWTForAllCalls = 0;
ErrorCode = "-20101";
ErrorMessage = "Your account information was entered incorrectly. (-20101)";
Errors = (
"Your account information was entered incorrectly. (-20101)"
);
RestartClient = 0;
ShouldUseRESTAPIs = 0;
Success = 0;
}
2023-10-13 14:28:56.530 Bad status code: <MZWebServiceDAWTokenForUsernameAndPassword: 0x7f9ee9904590>
2023-10-13 14:28:56.533 *** Error: Error uploading 'Akustik Karaoke.ipa'.
2023-10-13 14:28:56.533 *** Error: Unable to upload archive. Failed to get authorization for username 'Akustik Karaoke' and password. (
"Error Domain=NSCocoaErrorDomain Code=0 \"Status code: 0\" UserInfo={NSLocalizedDescription=Status code: 0, NSLocalizedFailureReason=The auth server returned a bad status code.}"
) (-1011)
{
NSLocalizedDescription = "Unable to upload archive.";
NSLocalizedFailureReason = "Failed to get authorization for username 'Akustik Karaoke' and password. (\n \"Error Domain=NSCocoaErrorDomain Code=0 \\\"Status code: 0\\\" UserInfo={NSLocalizedDescription=Status code: 0, NSLocalizedFailureReason=The auth server returned a bad status code.}\"\n)";
}

 

[Turkan Ergin]

I contacted Apple Developer department and my problem was solved. I can pass on the details to friends who want help on this matter.

 

[DeclanOK]

How was this resolved - I have same issue

 

[RichardN]

@Turkan Ergin Would you like to share the solution with the community?

We are all human and we all make silly mistakes.

 

[Turkan Ergin]

How was this resolved - I have same issue

Create Specific App Password on Apple. Try again with your Apple developer user email address and password.

 

[Turkan Ergin]

@Turkan Ergin Would you like to share the solution with the community?

We are all human and we all make silly mistakes.

Hi @RicardN
Create Specific App Password on Apple. Try again with your Apple developer user email address and password.