iOS Question [SOLVED]What do you do when there is no "+" in AppStoreConnect App Store tab?

[christianjeannot]

Hello Community,

I have in TestFlight the following builds/versions
- 1.5.0 (expired)
- 3.20.1 (expired)
- 3.21.1 (still in testing)

1.5.0 is an old version made with Xojo in 2018.
3.20.0 and 3.20.1 are made with B4i in 2021.

According to this discussion here there should be a "+" in the App Store tab on the left side to add a new build/version.
i do not see this possibility.

I had contacted the Apple developer support. They do not read properly or do not understand my problem. I had send several mails with screenshots and explained but the only thing I got back is a reference link to their documentation. This drives me crazy. My last option I see is to give them a call and talk to them directly.

Does anyone had such a problem?

Best regards

--Christian

 

[christianjeannot]

I have expired my last build from TestFlight as suggested by the Apple support. As expected there is no change. I still have no possibility to add / select a new build.

 

[Alex_197]

I have expired my last build from TestFlight as suggested by the Apple support. As expected there is no change. I still have no possibility to add / select a new build.

Can it be a cache problem in your browser?

 

[christianjeannot]

Thank you for this hint. I will check it and try also another browser.

 

[christianjeannot]

I have cleared the browser cache and tried firefox. No changes.

 

[Alex_197]

You said that

- 3.21.1 (still in testing)

Did you submit it to the App Store for review or is still under TestFlight?

 

[christianjeannot]

It is still under TestFlight.
The described buttons in the link from #1 under the tab "App Store" to define a new build/version are not there.

 

[f0raster0]

It is still under TestFlight.
The described buttons in the link from #1 under the tab "App Store" to define a new build/version are not there.

Can you post a picture?

 

[christianjeannot]

Here are 2 pictures from the AppStore tab what I can see after I login and go to My Apps.

According to the documentation there should be a button to provide a new build/version.

 

[Erel]

What are you using test flight for? It is not needed.

 

[christianjeannot]

TestFlight is for my friend who is testing my App.

 

[f0raster0]

Why your app is rejected?

According to the documentation there should be a button to provide a new build/version.

Solve the reject first.

TestFlight is for my friend who is testing my App.

For testers:

[tool] OTA Deployer - Easily distribute your app to beta testers

This is a tool for developers who use the hosted builder. With this tool your beta testers can install your app over the air by clicking on a link. In order to distribute your app you need to follow these steps: 1. Add the beta tester device UDID to the provision file and download the updated...

www.b4x.com

 

[christianjeannot]

The first version of the App had to few functionality.
I have added more functionality with the new version.

 

[f0raster0]

The first version of the App had to few functionality.
I have added more functionality with the new version.

remove any app that is "ready" for test or production, (and maybe logout and refresh your browser, then login again)

 

[christianjeannot]

I tried to remove the old, rejected version but I got an error message that it is not possible because of the App Store.
I hope I do not have to delete everything and start new with the certificates and profiles. I will see what Apple Support will tell me.

 

[f0raster0]

I tried to remove the old, rejected version but I got an error message that it is not possible because of the App Store.
I hope I do not have to delete everything and start new with the certificates and profiles. I will see what Apple Support will tell me.

have a look here:

Unable to add new version for my a… | Apple Developer Forums

developer.apple.com

 

[christianjeannot]

Thank you for this link. It is interesting to see that I am not the only one having this problem. According to some entries in this thread Apple seems not be able to solve this.
I had also to send many screenshots

I tried some hints from other devlopers having this problem. Still the same.

 

[christianjeannot]

I am working now with a Senior Advisor on my Apple Support case. He also involved a technical team. I do not get direct contact to the technical team.
I hope it will be possible to solve this timely.

If this will not help I may rename my app, some code, documentation, new certificate, etc. But this is a lot of work.

 

[Sandman]

Very interesting, please keep us updated.

 

[f0raster0]

Very interesting, please keep us updated.

Just in case you want to know:
I have a rejected app and I have the option (+) then it is just an issue in his app (or account)